Refund policy

 

WHAT IS CLOTH HAUS CANCELLATION AND RETURN POLICY?

We want your shopping experience with us to be smooth and worry-free. Every product goes through strict quality checks, but in case you receive a defective, damaged, or “not as expected” item, we are here to help with replacements, returns, or refunds.

1. Replacements

• If you receive a damaged, defective, or not as expected product, you can request a replacement.

• To Replace , you can raise a request through our website or send us an email at info@clothhaus.com 

• All products are covered under a 7-Day Replacement Guarantee.

• Replacement is subject to stock availability. If the product is out of stock, we will process a full refund; in case of COD, a credit note will be issued, deducting the COD fees charged.

 

2. Cancellation

• You can cancel your order within 24 hours of placing it.

• To cancel, send us an email at info@clothhaus.com or call our Customer Care: +91 87790 19579 (Mon–Fri, 10 am–6 pm).

• Refund timelines:

  - Debit Card Payments: Up to 7 bank working days

  - Credit Card Payments: Up to 14 bank working days

• Orders cannot be cancelled after dispatch. If already shipped, please request a return or replacement instead.

• On successful cancellation, the entire amount will be refunded.

 

3. Returns

• Returns can be made if the product is unused, in original condition, with tags, labels, invoice, and original packaging.

• Steps to return:

• • Return and exchange requests must be raised within 7 days of receiving the order.
  • To Return, you can raise the request through our website or Send us an email at info@clothhaus.com or call our Customer Care: +91 87790 19579 (Mon–Fri, 10 am–6 pm) and share your Order ID.
  •  Our team will confirm the return request and guide you through the process.

 

4. Exchanges

You can exchange a product if:

• You received the wrong size, color, or item different from what was promised.

• Keep price tags, labels, and original packaging intact until you are sure to keep the product.

• Clothing once used cannot be returned (hygiene reasons).

• Our team will inspect the returned product before confirming a refund or replacement.

 

5. If You Are Asked to Ship the Item

• Pack the product securely with all tags, invoice, labels, and original packaging.

• Email us the shipping details after dispatch.

• Replacement/refund will be processed after inspection of the returned product.

 

6. When Returns Are Not Accepted

• Product is used, damaged, or altered after delivery

• Categories like innerwear (once used)

• Products with tampered/missing serial numbers

• Products returned without original packaging, accessories, or freebies

 

7. Refunds

• Once your refund request is accepted and we have received the product, it is inspected.

• After inspection, we initiate the refund process, which will be reflected in your account within 7 working days.

• For COD orders, a credit note will be issued (deducting any COD fees charged).

• Sometimes banks/credit card companies may take longer to reflect the refund.

• If you haven’t received your refund within the promised time, please contact us and we’ll follow up with your bank/issuer.

 

8. Need Help?

📧 Email: info@clothhaus.com 

📞 Call: +91 87790 19579 (Mon–Fri, 10 am–6 pm)

We promise to handle your concern on priority and ensure a satisfactory resolution.